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FREQUENTLY ASKED QUESTIONS

GENERAL:

WHERE CAN I BUY YOUR SHOES?
Please click here to locate by state or find an online retailer.

*Note: www.jeffreycampbellshoes.com is the official website for Jeffrey Campbell.  We are not affiliated with other websites that may use the Jeffrey Campbell name.  You can find a complete list of authorized retailers, HERE.

CAN I BUY A SHOE DIRECTLY FROM YOU?
Yes! Please click here.

DO YOU ACCEPT RETURNS?
Jeffreycampbellshoes.com can only accept returns from purchases made on Jeffreycampbellshoes.com.  If a product was purchased at another retailer, it must be returned where it was purchased.

DO YOU MAKE SHOES IN SIZE 5 or 11?
Our standard size run is 6-10.
However, we do make some select styles in size 5-12.
Please check with the retailer of your choice to see if they stock the extended sizes.

WHERE CAN I FIND THE STYLE NAME OR SIZE OF MY SHOE?
We stamp the name of the style and the size on the lining inside the shoe or a strap – usually it’s near the ankle.

I’M A RETAILER AND I’D LIKE TO CARRY YOUR BRAND. WHO SHOULD I CONTACT?
Please visit our contact page to direct you accordingly.

I’M A BLOGGER AND WOULD LIKE SHOES TO REVIEW FOR MY READERS.
CAN I GET A SPONSORSHIP / SHOES FOR TRADE?

We don’t stock inventory of our shoes so the only way to get a pair of shoes is to purchase them from one of our retailers.


ONLINE SHOPPING:

ORDERS:

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept VISA, MasterCard, Discover, and  American Express. 

I’M UNSURE ABOUT A SIZE OR FIT.
You can find size and fit information in each product description.

I WANT A STYLE OUT OF STOCK. WHAT CAN I DO?
We carry limited quantities, but often we offer the chance to sign up to be notified of newly added styles.

I’M GETTING AN ERROR WHEN I PLACE MY ORDER.

  • • Please review all information closely- credit card, billing and shipping addresses as this is common. The billing information should match exactly what your bank has on file.
  • • Please refrain from clicking the “Place Order” button more than once to avoid multiple authorizations.
  • • If you continue to receive error messages, please contact Customer Service here

WHOOPS, CAN I MAKE CHANGES OR CANCEL MY ORDER?
Unfortunately we are unable to make changes to an item ordered once it has been placed.  You can place a new order for the correct item.

I MADE A MISTAKE ON MY SHIPPING ADDRESS. HOW CAN I FIX IT?
Please contact customer service immediately here.  We process and ship orders quickly, so unfortunately we cannot guarantee that we will be able make the correction in-time.  Please see our returns policy for more information.

WHY HASN'T MY ORDER STATUS UPDATED?
Your order many have be on hold for review as an extra security precaution. If contacted by us, you may be required to provide additional information to confirm your order. If we do not receive a response within two business days your order will be cancelled and you will not be charged.

WHAT DOES “PROCESSING” MEAN?
We successfully received your order and the next step is to ship it! Once your order is shipped, you’ll receive a tracking number, and the order status will change to “Shipped” on your order history online.  Orders placed on Friday, weekends, or US holidays will be processed the following business day.

WHEN WILL MY ORDER SHIP?
Orders ship within 24-72hrs of purchase- excluding holidays or weekends. As soon as your order ships you will receive an email confirmation.  Be sure to check your spam folder and add cs@jeffreycampbellshoes.com to your address book.  You can also check your order status by signing into your account.

HOW CAN I TRACK MY ORDER?
A shipping confirmation email is sent to the email address you provided at the time your order was placed.   To ensure you receive email from us, add cs@jeffreycampbellshoes.com to your address book.  You can also view your order status by signing in to your account.

WHY DIDN’T I RECEIVE AN ITEM I ORDERED?
In the event that an ordered item becomes unavailable, we will contact you within 24 to 48 hours regarding the cancellation. If your order contains additional items, these will be shipped to you and the unavailable item will be removed from your order.

SHIPPING:

HOW MUCH IS SHIPPING?
We currently offer FREE ground shipping on all US orders!  For expedited shipping, the cost will be calculated for you at checkout.

WHERE DO YOU SHIP TO?
We ship world wide. For more information pleaseclick here.

WHERE DO YOU SHIP FROM?
We ship from Southern California.

WHAT ARE INTERNATIONAL TAXES & DUTIES?
Orders shipped outside of the U.S. may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges must be paid by the recipient.  For more information Click here

WHAT COUNTRIES DOES JC SHIP TO?


  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Japan
  • Lithuania
  • Luxembourg
  • Macau
  • Monaco
  • Montenegro
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Poland
  • Portugal
  • Puerto Rico
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • United Kingdom
  • Venezuela


RETURNS:

CAN I RETURN ITEMS?
Yes, we accept returns on most items. Returns must be made within 30 days of the order date and must be in brand new, unworn condition. Unfortunately, we do not accept returns on international orders. For our full return policy, CLICK HERE.

CAN I EXCHANGE ITEMS?
We currently do not offer exchanges.  You can return your item and place a new order.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once your return is received at our warehouse, it will be processed within 7 business days.  For our full return policy, CLICK HERE.

MY ACCOUNT:

WHAT IF I FORGOT MY PASSWORD?
No worries, we can reset your password.  Enter your email address to log in, click on “Forgot Password?”, and we’ll email you a link to set up a new one.  Happy Shopping!

HOW DO I USE MY PROMO CODE?
To use your online store credit, simply enter the code in the “Promo Codes” box at checkout and “Apply”.  You will be required to enter your credit card information, however you will not be charged unless your order total exceeds the amount of your store credit.  Any remaining credit balance cannot be used on your next order.