HOLIDAY SHIPPING & RETURNS
Customer Care Articles
DOMESTIC HOLIDAY SHIPPING (Excluding Hawaii & Alaska)
To ensure your orders are received by 12/24/2020*, please note the following deadlines below:
GROUND SHIPPING: Place your order by 12:00 PM (Noon) PST Thursday, December 12th, 2020 to ensure arrival by: December 24th, 2020.
3 DAY SHIPPING: Place your order by 12:00 PM (Noon) PST Wednesday, December 16th, 2020 to ensure arrival by: December 24th, 2020.
2 DAY SHIPPING: Place your order by 12:00 PM (Noon) PST Thursday, December 17th, 2020 to ensure arrival by: December 24th, 2020.
GROUND | 3 DAY | 2 DAY | NEXT DAY |
Order by: 12/12/2020 12:00 PM PST |
Order by: 12/16/2020 12:00 PM PST |
Order by: 12/17/2020 12:00 PM PST |
Order by: 12/20/2020 12:00 PM PST |
HOLIDAY SHIPPING DETAILS
*HOLIDAY RETURNS*
See full return policy online HERE.
Process your return online HERE (Do not use Safari).
Fill out the return form on the physical packing slip received with your order / gift.
We are happy to extend our return policy through FRIDAY, JANUARY 15, 2021, on items purchased from MONDAY, NOVEMBER 23, 2020 - THURSDAY, DECEMBER 24, 2020.
Please note, return requests forms must be completed online here using your original order # and shipping zip code.
**Refunds are only issued to original form of payment and a $10.00 return fee will be deducted from refund.
As a reminder, notification of refund will be sent to original email used to purchase.
If returning a gift, please contact cs@jeffreycampbellshoes.com or fill out our online Customer Service form here if you wish to receive a merchandise credit instead of refund.
Please drop off your return at any authorized UPS location no later than FRIDAY, JANUARY 15, 2021.
RETURN SHIPPING REQUIREMENTS:
Item must be unworn, unused, and in the same condition received as items are thoroughly inspected upon receipt. Item must have all tags, original packaging materials & shipped back in original box or appropriate shipping carton. Do not use shoe box as shipping carton.
RETURN PROCESSING
Returns are processed within 5-7 business days of receiving.
An email will be sent to the email address on file once your return is processed.