Shipping Policy - Domestic
SHIPPING POLICY - DOMESTIC
***Our office and warehouse will be closed on Wednesday, July 4 2018 in observance of Independence Day.***
Shipments require an indirect signature for delivery. Please signup for UPS My Choice to track your shipping once it leaves our warehouse. Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with UPS.
- You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not the date the order is placed.
- After your payment is authorized and verified, it can still take up to two business days to process your order in our warehouse.
- Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
- Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
FREE DOMESTIC GROUND SHIPPING (U.S.A.)
Jeffrey Campbell currently offers free ground shipping on all US orders $75+ (excluding Hawaii & Alaska)! Most orders are processed and shipped within 24-72hrs (excluding weekends and holidays.) Click HERE to view holiday shipping schedule.
Note: normal business hours are Monday-Friday, 9am-6pm PST - Shipping is not available outside of these hours.
Once your order ships, you will receive an email notification with shipping confirmation along with a UPS or USPS tracking number-you can use this number to find out when your goods should be arriving, as a signature will be required for delivery. Please allow 5-10 business days for your order to arrive. If the merchandise you have selected is out of stock, you will be notified via email. You will only be charged for items that are shipped.
EXPEDITED SHIPPING (U.S.A.)
We also offer 3 Day Select, 2nd Day Air, and Next Day Air shipping on all domestic orders. Ship times are from the date that it is shipped out, not the date the order is placed. Orders placed will process and ship within 24-72 hrs, pending order verification and credit approval. Saturday, Sunday and holidays are not considered business days and we do not offer Saturday or Sunday delivery via UPS. Transit times for expedited shipping methods do not include weekends. This fee will be calculated and charged at checkout and is non-refundable due to a return.
Do you ship to P.O. boxes or APO/FPO addresses?
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.
Failed Deliveries & Returned Packages
UPS will attempt to deliver a package 3 times with a signature required, after a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment and the item will be returned to stock. If you would still like this item, you will need to reorder the item again, pay and ship. In the event that UPS/FedEx is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Jeffrey Campbell is not responsible for payment of return shipping costs levied by the courier. Similarly, Jeffrey Campbell is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.
Jeffrey Campbell is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and the shipping fee is non-refundable. In cases such as these, please directly contact the courier with any inquiries about the status of your package: UPS at 1-800-742-5877| FedEx at 1-800-463-3339.
Lost or Stolen Packages
Jeffrey Campbell Shoes is not responsible for lost or stolen packages. In the event a package is lost or stolen, either the receiver or Jeffrey Campbell Shoes will need to contact UPS to open an investigation. We are unable to move forward until the investigation is complete on UPS' end.
Lost or Stolen Packages - UPS MyChoice Users
We require a signature for all packages but a UPS MyChoice user can authorize release of a shipment if they are unable to sign. Jeffrey Campbell Shoes will not be responsible If the receiver authorizes release of a shipment and the package is stolen or not received. Please note, we can still open an investigation but UPS may require a police report to do so.
Tracking information will not be available until your package ships and has left our warehouse. Please note: Depending on carrier, tracking information may not be available until 24 hours after courier has received the package. Once your order ships, you will receive a confirmation e-mail with your tracking number. Either click on the tracking number and follow the link or visit ups.com and enter your tracking number. Once your order has shipped from our warehouse, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877