FREQUENTLY ASKED QUESTIONS
Kindly note, our office and shipping department will be closed Tuesday, December 25, 2018 in observance of the Christmas Holiday.
www.jeffreycampbellshoes.com is the official website for Jeffrey Campbell. We are not affiliated with other websites that may use the Jeffrey Campbell name.
CAN I BUY A SHOE DIRECTLY FROM YOU?
Yes! Please click here.
DO YOU ACCEPT RETURNS?
Jeffreycampbellshoes.com can only accept returns from purchases made on Jeffreycampbellshoes.com. If a product was purchased at another retailer, it must be returned where it was purchased.
DO YOU MAKE SHOES IN SIZE 5 or 11?
Our standard size run is 6-10.
However, we do make some select styles in size 5-12.
Please check with the retailer of your choice to see if they stock the extended sizes.
I’M A RETAILER AND I’D LIKE TO CARRY YOUR BRAND. WHO SHOULD I CONTACT?
Please visit our contact page to direct you accordingly.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept VISA, MasterCard, Discover, American Express, ApplePay, and Paypal.
I’M UNSURE ABOUT A SIZE OR FIT.
You can find size and fit information in each product description. Please see international size chart here.
I WANT A STYLE OUT OF STOCK. WHAT CAN I DO?
We carry limited quantities, but often we offer the chance to sign up to be notified of newly added styles.
I’M GETTING AN ERROR WHEN I PLACE MY ORDER.
- Please review all information closely- credit card, billing and shipping addresses as this is common. The billing information should match exactly what your bank has on file.
- Please refrain from clicking the “Place Order” button more than once to avoid multiple authorizations.
- If you continue to receive error messages, please contact Customer Service here
WHOOPS, CAN I MAKE CHANGES OR CANCEL MY ORDER?
Unfortunately we are unable to make changes to an item ordered once it has been placed. You can place a new order for the correct item.
I MADE A MISTAKE ON MY SHIPPING ADDRESS. HOW CAN I FIX IT?
Please contact customer service immediately here. We process and ship orders quickly, so unfortunately we cannot guarantee that we will be able make the correction in-time. Please see our returns page for more information.
WHY HASN'T MY ORDER STATUS UPDATED?
Your order may have be on hold for review as an extra security precaution. If contacted by us, you may be required to provide additional information to confirm your order. If we do not receive a response within two business days your order will be cancelled and you will not be charged.
WHAT DOES “PROCESSING” MEAN?
We successfully received your order and the next step is to ship it! Once your order is shipped, you’ll receive a tracking number, and the order status will change to “Shipped” on your order history online. Orders placed on Friday, weekends, or US holidays will be processed the following business day.
WHEN WILL MY ORDER SHIP?
Orders ship within 1-5 days of purchase- excluding holidays or weekends. As soon as your order ships you will receive an email confirmation. Be sure to check your spam folder and add firstname.lastname@example.org to your address book. You can also check your order status by signing into your account.
HOW CAN I TRACK MY ORDER?
A shipping confirmation email is sent to the email address you provided at the time your order was placed. To ensure you receive email from us, add email@example.com to your address book. You can also view your order status by signing in to your account.
WHY DIDN’T I RECEIVE AN ITEM I ORDERED?
In the event that an ordered item becomes unavailable, we will contact you within 24 to 48 hours regarding the cancellation. If your order contains additional items, these will be shipped to you and the unavailable item will be removed from your order.
HOW MUCH IS SHIPPING?
We currently offer FREE ground shipping on all US orders $75+ (excluding Hawaii & Alaska)!
WHERE DO YOU SHIP TO?
We ship world wide. For more information please click here.
WHERE DO YOU SHIP FROM?
We ship from Southern California.
WHAT ARE INTERNATIONAL TAXES & DUTIES?
Orders shipped outside of the U.S. may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges must be paid by the recipient. For more information Click here
WHAT COUNTRIES DOES JC SHIP TO?
- Costa Rica
- Hong Kong
- New Zealand
- Puerto Rico
- South Korea
- United Kingdom
CAN I RETURN ITEMS?
Yes, we accept returns on most items. Returns must be shipped back and postmarked within 14 days of the original order date and must be in brand new, unworn condition and in original packaging. Unfortunately, we do not accept returns or exchanges on international orders and sale items. For our full return policy, CLICK HERE.
CAN I EXCHANGE ITEMS?
We do not offer exchanges. You can return your item and place a new order.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once your return is received at our warehouse, it will be processed within 5 business days. Depending on your financial institution, refunds normally post within 1-5 business days after the date of processing to your original form of payment. For our full return policy, CLICK HERE.
CAN I RETURN OR EXCHANGE SALE ITEMS?
All items offered on a sale or discounted price are sold as-is and are a “Final Sale”. There are no returns or exchanges accepted.
WHAT IF I FORGOT MY PASSWORD?
No worries, we can reset your password. Enter your email address to log in, click on “Forgot Password?”, and we’ll email you a link to set up a new one. Happy Shopping!
HOW DO I USE MY PROMO CODE?
To use your online promo code, simply enter the code in the “Promo Codes” box at checkout and “Apply”. You will be required to enter your credit card information, however you will not be charged unless your order total exceeds the amount of your promo code. Any remaining promo balance are forfeited.