**If your order was placed before September 18, please email us at firstname.lastname@example.org for RMA, return label requests, etc.**
Unfortunately, we do not offer returns or exchanges for international orders and are unable to refund duties, taxes or shipping charges.
US RETURNS – TERMS & CONDITIONS
We only accept returns from purchases made on jeffreycampbellshoes.com. Any product merchandise purchased from other retailers must be returned where purchased.
- Online return form must be submitted & item to be returned must be dropped off at a UPS location within 14 days of original ship date.
- Returns must be shipped back in original shipping box or appropriate replacement box.
- Item must be unworn, unused, in the same condition received and must have all tags, including original packaging materials.
- We reserve the right to deny returns if the item(s) does not meet our policy requirements.
- Returns are not applicable on Special Price/ Final Sale items.
ORIGINAL SHIP DATE
The original ship date can be found in your Shipping Confirmation email and/or Order Lookup, HERE.
Your returned item will be thoroughly reviewed and if approved, will be processed within 5 business days after the item is received at our warehouse. A $10 return fee will be deducted from your refund. You will be notified via email once your return is processed.
Depending on your financial institution, refunds normally post within 1-5 business days after the date of processing to your original form of payment. All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active. *Please note we do not refund expedited shipping charges.
We do not offer exchanges. Simply return your unworn item for a refund and place a new order. Please note we cannot guarantee inventory will be available when you place your new order.
TRACKING YOUR RETURNS
You may track your return with the tracking # provided on the returns label on ups.com
Please note that we reserve the right to reject orders or suspend your account due to suspicious activity or abusive returns.
- All items offered on this promotion are sold as-is and are a “Final Sale”. There are no returns or exchanges accepted.
- Merchandise marked “Final Sale” are not eligible for price adjustments on prior purchases or promotions.
- Offer valid for a limited time only, while supplies last at www.jeffreycampbellshoes.com only. Offer limited to stock on hand; no rain checks are available and not applicable to prior or pending orders.
- Offer cannot be combined with any other offers or used on previous purchases.
- Product prices already reflect final sale discount.
- Promotion not valid on Jeffrey Campbell product purchases made anywhere else.
- Promotion has no cash value. Consumer must pay applicable sales tax and applicable duties. Void where prohibited, taxed or otherwise restricted.
- Once an order is placed, it cannot be changed or cancelled. All orders require a signature upon delivery.
- Due to the high volume of sales, a delay may occur during order processing and shipping.