Returns

RETURN POLICY

INTERNATIONAL RETURNS/EXCHANGES

Unfortunately, we do not offer returns or exchanges for international orders and are unable to refund duties, taxes or shipping charges.

US RETURNS – TERMS & CONDITIONS
We only accept returns from purchases made on jeffreycampbellshoes.com. Any product merchandise purchased from other retailers must be returned where purchased.

TO PROCESS YOUR RETURN & GENERATE A RETURN LABEL PLEASE CLICK HERE  (DO NOT USE SAFARI)

  • Online return form must be submitted & item to be returned must be dropped off at a UPS location within 14 days of original ship date.
  • Please fill out yellow return form attached to your packing slip and include return form with your return. 
  • Returns must be shipped back in original shipping box or appropriate replacement box.
  • Item must be unworn, unused, in the same condition received and must have all tags, including original packaging materials.
  • $10 return fee will be deducted from your refund.
  • We reserve the right to deny returns if the item(s) does not meet our policy requirements.
  • Returns are not applicable on Special Price/ Final Sale items.
  • All Returns need to be sent to our warehouse at:
Jeffrey Campbell
3327 La Cienega Place
Los Angeles CA 90016 USA

    ORIGINAL SHIP DATE
    The original ship date can be found in your Shipping Confirmation email and/or Order Lookup, HERE. 

    RETURNS PROCESSING
    Your returned item will be thoroughly reviewed and if approved, will be processed within 5 business days after the item is received at our warehouse. A $10 return fee will be deducted from your refund. You will be notified via email once your return is processed. 

    REFUNDS
    Depending on your financial institution, refunds normally post within 1-5 business days after the date of processing to your original form of payment. All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active. *Please note we do not refund any shipping charges.


    EXCHANGES
    We do not offer exchanges. Simply return your unworn item for a refund and place a new order. Please note we cannot guarantee inventory will be available when you place your new order.

    TRACKING YOUR RETURNS
    You may track your return with the tracking # provided on the returns label on ups.com

    Please note that we reserve the right to reject orders or suspend your account due to suspicious activity or abusive returns.

    **FINAL SALE**

    • All items offered on this promotion are sold as-is and are a “Final Sale”. There are no returns or exchanges accepted.
    • Merchandise marked “Final Sale” are not eligible for price adjustments on prior purchases or promotions.
    • Offer valid for a limited time only, while supplies last at www.jeffreycampbellshoes.com only. Offer limited to stock on hand; no rain checks are available and not applicable to prior or pending orders.
    • Offer cannot be combined with any other offers or used on previous purchases.
    • Product prices already reflect final sale discount.
    • Promotion not valid on Jeffrey Campbell product purchases made anywhere else.
    • Promotion has no cash value. Consumer must pay applicable sales tax and applicable duties.  Void where prohibited, taxed or otherwise restricted.
    • Once an order is placed, it cannot be changed or cancelled.  All orders require a signature upon delivery.
    • Due to the high volume of sales, a delay may occur during order processing and shipping.

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